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This shop and watch repair business used to be so good but sadly has declined to the point where it is operating in such a poor way, providing such poor customer service that I will not go near it again. I took a watch in for service and was told that they had a member of staff on hoilday and that it would take about 3-4 weeks. There followed a litany of half truths and misinformation (lies??) and it was eventually eight weeks before I received my watch back after repeated requests. I now find that despite the watch working perfectly beforehand, it now loses time. I will not take it back because I have no desire to wait for weeks/months for its return. I foolishly recommended the business to a work colleague and he has now waited 9 weeks and still does not have his watch. I am embarrassed. I will not go near this shop again. If it is taken over and managed properly it will be out of business by the end of the year.    13-03-15