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Absolutely shocking, what a total joke of a shop, you lie to customers, you don't answer the phone, you charge for postage that you have zero intention or interest in fulfilling. You should be shut down and not allowed to run with the way you treat your customers. If I had the choice I would NEVER purchase from you again. I have complained to the school directly about you in the hope they will go back to a previous supplier who had fantastic customer service and communication - maybe ask them to train your staff. Honestly, if you can shop for your school wear anywhere else - do it!   08-09-21